No Hassle, Easy Returns

Please call us 1.800.771.2433 if you are not fully satisfied – we can typically explain technical issues and get you steaming along immediately.

If for whatever reason you are not satisfied with your purchase we offer a 7 day return policy from date of receipt. Some items are not returnable, please see exceptions below. We recommend that you call us 1.800.771.2433 and speak with Customer Support before deciding to return or exchange your purchase.

If your product is defective within 15 days of purchase, we will replace/repair your product if it is determined to be defective. If product is returned all standard return policies apply.

Exceptions: Non-returnable items include filtration or extraction systems due to the inability to confirm the environment to which the product was used, disinfectants and antimicrobial solutions.If a return is accepted due to certain circumstances, a 25% restocking fee will apply.

We ensure new, direct from factory, sanitary products only. Please contact customer service if you have any questions prior to the purchase of the above listed products to ensure a proper purchasing decision.

All returns are subject to a restock fee of 15% for expenses paid by purchaser and original outbound shipping (if paid by purchaser). For items that receive “free shipping” this applies only if you keep the product. All returns must be in “like new” condition, in original packaging, with instructions, paperwork and accessories. Products or accessories returned in less than reasonable new condition may be subject to additional charges. We reserves the right to refuse damaged or heavily used equipment without documentation.

Follow these simple instructions…

After you have spoken to a customer service agent or technician, please simply complete the form below to request a Return Authorization Number, and we will send you a RMA number and the appropriate address where to ship your return. No returns will be accepted without an RMA Number.

Once we have received your package we will inspect the contents. If the product is in satisfactory condition, we will refund the appropriate amount to the credit card you used for your original purchase, or issue a refund check.

Return Exceptions – No consideration of return/refund will be accepted regardless of circumstance after 14 days of receipt. Repair or replacement according the Manufacturer’s Warranty is the sole remedy

Any products returned without a valid RMA will be refused.

RMA is valid 15 days from receipt for the purchaser to return the product.

Damage in Shipping – Products arriving with damage in shipping, must be reported to the shipper (retailer) within 5 days of receipt to file appropriate claims with the transporter. All packaging and contents must accompany the damaged product.

Package Undelivered after 3 attempts by shipping service – All products are shipped signature required due to value. Once shipped and if not delivered due to no attempt to receive product, costs of shipping will be incurred by purchaser. Re-delivery or storage fees will be charged to purchaser.

Refunds – Once we have received your package we will inspect the contents. We recommend you insure the package prior to shipping as we are not responsible for damage incurred during the return process.  Providing the product is its original packaging and in “like new” condition we will refund the appropriate amount to the credit card used for your original purchase or make the proper assessments to ensure proper credit. Please allow up to 30 days after receipt for credit to post.

Cancellations or Delivery Refusals – Any item shipped cannot be refused or returned for credit once in transit. If delivery is refused, charges will be incurred by the purchaser. Orders cancelled after processing (not yet shipped) will be subject to a 15% fee to recover credit card fees billed to our company and restocking. If the product has shipped it will be treated as a return item and standard charges posted above will apply.