Warranty Terms (What is covered and what is not covered.)
If your equipment is not functioning properly, please call us immediately at 1.800.771.2433 or email: firstname.lastname@example.org. Many issues can be rectified over the telephone or via email with our trained technicians.Before service can take place, the terms of the warranty require that you complete and submit a request for service.
What is covered:
Your new equipment is warranted against original defect in material and workmanship for the duration of the warranty period excluding accessories, attachments and normal wear parts when used in accordance with operating instructions under normal and reasonable use. This warranty is provided at no extra cost to you: all labor and parts to place your product in proper operating condition for a period of one year from date of purchase to the original purchaser.
What is not covered:
Damage due directly or indirectly to misuse, abuse, negligence, accidentals, disassembly, repair or alteration outside a certified service center.
Careless operation, handling, lack of maintenance or use not in accordance with the provided instructions and/or owner’s manual.
Cleaning blockages from machine or replacing parts associated with blockages or electrical outages.
If distilled water is used in your machine.
Product has been operated with substances other than city tap water, bottled or filtered water or any substance introduced into the boiler other than acceptable stated waters will void warranty. (except for Polti Eradicator)
By submitting this form it is agreed that all warranty and return policies are understood and accepted.
Request Merchandise Return Authorization Number
Parts subject to wear and tear such as O-rings, brushes, hoses, accessories. A major force, or use of other electricity than that indicated on the product
If machine was exposed to extreme temperatures (below 40° F or over 90° F)
Unauthorized service returns. Purchaser must contact us prior to shipping product for repair to receive proper instructions and authorization
All work will be carried out by an authorized service center, or its authorized agents.
Good Practices to maintain your warranty and avoid service needs:
- Do not drop your equipment
- For Steamers - Using nothing but water in the boiler (except Polti Eradicator)
- Do not store in the cold / allow to freeze
- Do not lend to untrained users
- Do not snap off the ground plug
- Failure to heed best practices and maintenance
- Failure to keep minerals from building up in the tank
- Running boiler empty after machine notifies user for more water causing auto